Your Store Credit Has No Expiration Date
In certain cases we are unable to issue refunds for technical reasons, such as purchases using PayPal. To guarantee your satisfaction, in lieu of a refund, we will issue store credit. Spend it on our site, just like cash. The great news is that store credit never expires! Use it anytime, no questions asked.
Accessing Store Credit
If you have a store credit, it works just like cash! After it is linked to your account, it will be applied to your next purchase. Just check the "My Wallet" tab under your account to see your store credit balance. You don't have to keep track of it. We will do it for you!
How Does Store Credit Work?
To use your store credit at checkout, you must first login to your account. You can access your account with your email, or you can login through Facebook, Twitter, or your Apple account.
If you need help changing your password, please contact our customer support. A new link will be sent by email.
To access your available store credit, visit the My Account page and choose the tab labeled My Wallet.
Store Credit Has No Expiration
When you are ready to checkout, use your store credit at any time. We will keep track of your credit, and your remaining balance has no expiration date.
Store Credit FAQ
You will be given store credit in the full amount of your purchase, including fees for shipping, after your refund request is received. We will confirm this credit via email. When you want to place a new order, you can pay using your store credit. If your order total is more than your credit amount, you will need to pay the additional amount. If your order total is less than your store credit, your remaining credit balance will remain safely in your account to use at any time. You must be logged into your account during checkout to access your store credit.
To illustrate, you want to purchase something for $179 and only have a $159 in store credit.
Of course! If your order total is more than your store credit, we will deduct your store credit from your total and charge you for the remaining balance.
To illustrate, your total purchase is $29, and your store credit balance is $159. At checkout, your store credit will be automatically applied to your order total, leaving a balance of $130.
If you have a store credit balance, it will be shown at checkout or in your account information.
You can complete your purchase using your store credit. Your store credit never expires, so feel free to shop without worry!
No, you will need to register an account through us to access store credit. You must remain logged in at checkout to use your credit to pay for a purchase.
Of course not! Your store credit is yours to use whenever you want! Just be sure to choose a different payment option at checkout.
Contact our customer support to discuss withdrawals from your balance, refund requests, or missed delivery. We take our 100% customer satisfaction guarantee seriously!
Your Store Credit Is Always Good!
For your convenience, your store credit will be automatically applied at checkout. Please make sure to login to your account to activate your credit. If your order total is less than your store credit, your remaining balance will be available in your account and will never expire.
