Payment Options Include PayPal, Bitcoin, Bill Pay, Credit or Debit Card
Before you want to contact our support center, please read the following billing FAQs. Rest assured that the answers of our support team will be based on the information on this page.
Big Pharma Is a Bully
We want to make your shopping experience easier, so we offer many payment options. Unfortunately, common options such as Visa, PayPal, AmEx, and MasterCard do not allow online purchases for prescription medications. In addition, they can charge huge fees for our third-party purchases, or even levy fines or refuse to honor our accounts.
Cryptocurrency: the Easy Solution
Don’t worry. We will still accept your payment through a credit card or PayPal. If you want to avoid the headache of traditional payment forms, cryptocurrency is an excellent option. We offer our customers a 22% discount when using Bitcoin.
Credit Card FAQ
If your credit card is declined, or if you do not receive an email confirming your order, please read the article below for assistance. If you can't find the answers you need, please reach out to our customer service.
For orders placed using a debit or credit card, phone confirmation is required. Please ensure that you provide your correct phone number when you place your order. You will be contacted by a payment processing representative to confirm your purchase. Please make sure to have your order details and the name of the vendor (FreeModafinil) to provide to the representative. In order to prevent fraudulent charges, most banks prohibit overseas charges. If your bank restricts overseas orders, please contact them before you order and instruct them to allow overseas orders on your account.
Phone Confirmation
Phone confirmation is required before credit or debit card purchases can process. Your order will process and you will receive a confirmation email once phone confirmation occurs. If phone confirmation does not occur within five business days, the order will not be confirmed.
Approving Foreign Purchases
If you have completed an order with us in the past six months, a phone confirmation will not be required. Please contact your bank or credit card issuer to approve a foreign purchase from China or Europe within 24 hours of placing your order. This will reduce the chances of delay in completing your order. Please remember that charges on your account will appear under a different vendor name, and not as FreeModafinil.
Keep Order Information Private
In order to avoid delays in processing, do not mention our website name or what products you have ordered to your bank or credit card issuer. Only relay that your purchase is related to online shopping. Otherwise, your payment purchase may be denied if they know the payment is for prescription drugs purchased online, which they don’t allow. These are helpful hints to make sure everything goes smoothly.
Next Steps
If you have contacted your bank and requested them to approve the purchase, what are your next steps? Or, if your bank tells you that they haven't seen any payment requests come through from us?
If Your purchase Is Approved by Your Financial Institution
Once your purchase is approved, you can now place your order. If you decide to use a different pay type, you won’t be charged twice. We will cancel any previous orders placed under the same name to avoid double charging. If you place an order but do not receive an email confirmation, it is possible that your payment is preauthorized and will be completed once we confirm through phone confirmation. Your bank may hold funds required to complete the purchase for up to five business days.
Foreign Transaction Fee? Overcharged?
Once your order is phone verified and your bank approves it, you will receive an email confirmation within 48 hours.
If you notice any overcharges, your bank may have levied a foreign purchase fee, since all purchases are made abroad. We do not benefit from these fees, which usually total 3-5%, neither does the processing agent.
No Payment Attempts Made From Our Side?
If you have received approval from your bank, but no charges from us appear, your purchase probably needs phone confirmation. Please contact Payofix, our processing agent, to receive this phone confirmation. Be prepared to receive their call.
You will receive a phone confirmation call to confirm your purchase. If a purchase can’t be verified by phone in five business days, your order will be canceled. If you have any questions, please contact customer service.
Credit Card Issues
Bank Authorization
Make sure to contact your bank to request authorization for overseas shopping. If you have any issues, please contact Payofix for phone confirmation.
Daily Purchase Maximum
Our payment processing service allows a maximum of three declined purchases in a 24 hour period. You can try using a different credit card and can certainly try different pay types such as FastDebit, Poli, e-check, ACH, or Zelle to avoid this issue.
Fraud or Failed Autoconfirmation
Your purchase could be denied based on missing purchase information, or a past history of an unsuccessful purchase such as an accidental chargeback.
Make sure your bank has approved your purchase. Do not mention our website or that your order contains drugs or tablets. Inform your bank that you are placing an online shopping order without specifying the website or the product.
For further assistance, follow the steps below:
- Call the customer support number on the back of your credit card.
- Explain to your bank representative that you are trying to complete an online purchase. Provide the amount of the charge and the date the charge was declined, only. Do not mention medication or prescription drugs.
- The representative will explain and help you correct the issue.
- Try your payment again.
- If you have contacted your bank for approval, you can now place your order. If for some reason your card still does not allow the charge, choose a different pay type on the Checkout page. Keep trying until you find one that works. You will not be charged for multiple orders.
- If your purchase has been approved by your bank, but you still have not seen any charges, please contact Payofix, our financial processor. Payofix will complete phone confirmation. Be ready for their calls.
Once your bank approves the purchase, you are free to complete your order. You may be concerned that you will be double charged for your order. No worries! If you had an order that was canceled due to failed bank confirmation, you will not be double charged for your new order. Your bank may place a hold on your purchase for up to five business days. Once the hold expires, you will receive an email confirmation for your order. You will be contacted by our financial processor for phone confirmation. If you fail to verify by phone in five business days, your order will be canceled, and your card will not be charged. If you have completed the steps and are still experiencing issues, please contact our customer support.
If you do not see your processed transaction, and you have received approval from your bank for an overseas transaction, please contact Payofix to complete phone confirmation.
Payofix is our payment processing partner. They will make contact with you to verify your purchase. You will be asked to provide order information, such as the order amount and the name of the vendor (FreeModafinil).
If you notice two charges on your account but have yet to receive a confirmation email, this could mean that your bank has preauthorized your charge, but you will not be charged until your order is verified by us. A pre-authorization is placed by your bank until the payment can be confirmed.
Your payment and address will be confirmed within five business days by the card issuer to provide pre-authorization for the purchase. When your payment reaches us, you will receive a confirmation email. If the payment isn’t successful, we will attempt a manual confirmation of the purchase through a phone call.
If your payment is unsuccessful, your bank will release the funds, and they will be refunded to your bank within five business days. Your card statement will not show a pre-authorization charge.
If you still have concerns about double payment, please contact customer support.
If your payment has not been confirmed, there is no need to cancel. Orders are not processed until payment is confirmed. Feel free to change your payment information in your order.
If your payment has been confirmed, you may cancel your order ONLY within two hours of approval. Orders are shipped after two hours. If you are still within the two hour time limit, contact customer service to cancel your order. Your order number is required for cancellation, and you will be asked to supply the reason for canceling. If your order is in completed status, you will not be able to cancel or change your shipping address.
There is no need to request a chargeback from your bank. Our refund and reship policy makes shopping fast, convenient, and secure. If you are unsatisfied for any reason, please contact our customer support agents. They will make sure you are satisfied, or you will receive 100% of your money back.
Notice: Under U.S.C. Title 18 Section 1029, requesting a chargeback without first contacting the vendor and adhering to the vendor’s refund procedures is considered fraudulent.
A chargeback is the reversal of a credit card payment that comes directly from the bank. We work diligently with our customers to avoid chargebacks. When a chargeback occurs, our vendor account is locked, preventing us from accepting credit card payments from all customers. It also leads to the customer who requested the chargeback being banned from our site.
Please remember that your purchase will appear on your statement under a different vendor name, and not as FreeModafinil. Keep this in mind to avoid an accidental chargeback.
YES! Your safety is important to us, so our site is protected with 128-bit encryption and SSL certificate. We guarantee your security, and your payment information is never stored on our site.
Refunds take between 2-30 days to process and to be credited back to your credit or debit card. The usual timeframe if 4-7 days. If you have not received your refund after 30 days, please contact customer support.
Yes! We accept prepaid or gift cards from major retailers like Amazon or Walmart. Please make sure the card accepts international charges.
No, we do not accept Western Union now. It is not a verified payment source.
Regulations prohibit the direct online purchase of prescription drugs. We are proud to offer a solution to this problem through a payment process provider. This option requires a phone confirmation before your purchase can be completed. It is also necessary to call your financial institution and request authorization of online overseas purchases.
PayPal Payment Questions
Can I request a refund if I used PayPal? For your protection, we do not issue refunds through PayPal. It prohibits refunds for prescription drugs and has a zero-tolerance policy concerning purchases with online pharmacies. If we attempted a refund through PayPal, it is quite possible that your PayPal account would be locked permanently. Since we are unable to refund through PayPal, if you request a refund, you will be issued store credit in place of a refund.
Why Is There an Additional Fee?
PayPal doesn’t allow direct online pharmacy payments. Because of this, we have to utilize a third party to complete the purchase, so an additional fee of $19 per purchase is assessed, and coupons are not valid. This is a terrific reason to use Bitcoin. You can avoid extra fees and save an extra 22% off your order!
Did You Get a Double Charge?
In order to avoid double charges, please do not send multiple payments through PayPal for the same order. Since PayPal prohibits direct sales from web-based pharmacies, we are unable to provide refunds through PayPal. Technically, refunds are possible, but any refund from us will lead to a permanent lock of your account. Please contact our support team for assistance in claiming your store credit.
Never Received a Confirmation Email
If you successfully paid through PayPal and still did not receive your confirmation email, contact our customer support. Please have your purchase ID ready (in text form, not a screenshot).
Bitcoin Confuses Me
We love bitcoin, and it is easier than you think! Bitcoin allows us to streamline the payment process and pass those savings directly to you! To better understand bitcoin, watch this short video tutorial.
